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BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
5 years ago
Solved

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,

 

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    No need for that Pd4st. I've just used the email address that's connected to your profile here on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.

    Same goes for you too kyull; thanks for the nudge!

  • Ron82's avatar
    Ron82
    Explorer | Level 4
    5 years ago

    I'm experiencing the same problem. I have received 25 GB instead of 100 GB for HP promo. Can anyone please look into that?

     

    Thank you in advance!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Ron82, thanks for the nudge!

    I'll be happy to look into this for you. Would it be OK if I used the email address that's connected to your profile here on our Community to do so?
  • mackillopsj's avatar
    mackillopsj
    Explorer | Level 3
    5 years ago

    I purchased an HP Omen laptop this year (2021) and should have received 100GBs for free. However, my laptop only had the 25GB promotion that didn't even come through when I signed up via the link. Now I am stuck with only 2GB space for 10GB of data that I need to transfer. Please help.

  • oof_magoof's avatar
    oof_magoof
    New member | Level 2
    5 years ago

    I'm in the same boat, however, I didn't even get the 25GB when I did the promo. I only got 2GB.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey oof_magoof, I hope you're doing well!

    As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there?

    Thanks!

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