Forum Discussion

licwang's avatar
licwang
Explorer | Level 3
2 years ago

I upgraded to Plus and still have a 2.75GB storage limit.

I upgraded to Plus two days ago.  My account shows confirmed payment. It works for one day. Then, today my storage limit is back to 2.75GB and it stops syncing. My account shows I have Plus sub...
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey licwang, thanks for that! 

 

Odd indeed. Have you tried contacting our Support team about this? 

 

I'm suggesting that, since they have more advanced tools and account-visibility on their end. 

licwang's avatar
licwang
Explorer | Level 3
2 years ago

Yes. I contacted the support team, but not sure when I will get a resolution or reply (the email support says 24 hours). So I posted here to see if any other could help, because I needed the syncing feature to do some work, but right now it is not working ... Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi licwang, I was able to locate your existing ticket number on my end. 

     

    It seems that it has been escalated to our Advanced agents, as I expected. I left my comments there, and raised the priority of the ticket. 

     

    Thank you for your patience! 

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