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anbrasw's avatar
anbrasw
New member | Level 2
4 months ago

I'm trying to make folders online-only, but they reappear immediately in my desktop app.

Hi All,    I am trying to free up some storage on my desktop by making a folders online. I can go into the app and select a folder as online only and the app says "Success". But, then the file is s...
desktop
Storage space
sync
anbrasw's avatar
anbrasw
New member | Level 2
4 months ago

Thanks! Syncing status is - no issues. 

The files still come up as having a size when you go back into the Manage Hard Drive Space. The files I have tested range in size from 1 GB to 7 GB. I can try one smaller if that is the issue. Should I also try reinstalling Dropbox?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey anbrasw, I hope it's okay for me to jump in here!

No need to reinstall the Dropbox app just yet.

Can you please describe the exact steps you followed to make your files online-only? 

And if you navigate to your Dropbox folder, select your folders, right-click on them and choose the "make online-only" option, does that work?

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