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Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hannah
Dropbox Community Moderator
Dropbox Community Moderator
Here it is. I do not have any backup.
- Megan
Hi Changyu , thank you for your screenshots!
Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?
Let me know of the results!
@Megan here is the result
- Megan
I see @Changyu!
In this case, can I send you an email, in order for us to have a closer look into this?
Megan, sure, I am eage to find out what is the problem. Please contact [email removed as per Community Guidelines]
- Megan
I just sent you an email @Changyu!
I'll see you there, thanks!
Hi @Megan, I also tried using this link and I did find a folder to delete - however I can't see a delete button? When I look up how to delete folders from dropbox it says to do it on my computer via file explorer, but I don't know how to access this area via my computer. Do you (or anyone) know I can delete this?
Screenshot below of what I see:
- Nancy
Mika2, if you’ve checked all the previous suggestions, we can open a ticket for you too, and look into this.
Please let me know if you have direct access to the email address that’s linked to your forum profile here and we can get things started.
ElectricWhelk, it looks like computer backup was enabled at some point on your Dropbox account. Have you already followed these steps to disable it and return your files back to their original location on your device?
- Jay
Hi ElectricWhelk, are you not getting the option to disable the computer backup when you follow these steps to manage the backup on the Dropbox site?
The steps are not matching exactly what Megan sent.
SubbaV
Hi Jay
I'm afraid the steps you linked aren't available to me - when I open the app, all I get is a file library. The steps you link to begin with "Click your avatar (profile picture or initials) in the top-right corner" and I do not have an avatar in the top right corner.
Best,
Leah
- Jay
What exactly do you see when you click the Dropbox icon in the system tray/menu bar?
could you attach a screenshot showing this, while hiding any personal info?
