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lindberghansen's avatar
lindberghansen
New member | Level 2
20 days ago

Issue after downgrade — Dropbox still shows old quota usage and I can't sync files

Hi everyone, I recently downgraded my Dropbox account from a paid plan (where I had 125 GB of storage) to the free Basic plan. Before downgrading, I cleaned up my files and reduced my usage to arou...
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
19 days ago

Hi lindberghansen, thanks for bringing this to our attention.

Is it possible that you have any shared folders on your account, or any storage being used up in Dropbox Backup?

Could you attach a screenshot of your sync and storage dashboard in the Dropbox desktop application in order to determine where the quota is being used up?

This will help me to assist further!

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