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lindberghansen's avatar
lindberghansen
New member | Level 2
3 months ago

Issue after downgrade — Dropbox still shows old quota usage and I can't sync files

Hi everyone, I recently downgraded my Dropbox account from a paid plan (where I had 125 GB of storage) to the free Basic plan. Before downgrading, I cleaned up my files and reduced my usage to arou...
Storage space
Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
3 months ago

Hi lindberghansen​,

Thanks for reaching out!

As well as Jay's questions could you let me know if you did all of this via the website, desktop app or mobile app?

I just want to make sure we troubleshoot every scenario!

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