Forum Discussion

sethitzkan's avatar
sethitzkan
New member | Level 1
11 months ago

It says I'm out of space, even though I have plenty of quota left

Hi. I was uploading a 34 GB photo library and it said there wasn't enough space. There's plenty. I'm on a 2 TB plan and have only used about 450 GB. What gives? Thanks.

Storage space

2 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    sethitzkan wrote:

    I was uploading a 34 GB photo library and it said there wasn't enough space. There's plenty.

    Are you sure? Take a screenshot of your usage shown on the Plan page and post it here. It should look like this:

    Also, check your Backups page to see if it's using any space.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi sethitzkan, thanks for messaging the Community.

    On top of what Rich mentioned, could you clarify the exact message that you received? 

    Was it from the Dropbox desktop application or site, or was it a computer prompt, which could mean that you're running out of hard disk space?

    Any other info or screenshots would be helpful!

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