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Forum Discussion

rjpioneer's avatar
rjpioneer
New member | Level 2
1 month ago

It's impossible to get Support. I need help with my account's storage.

So, after you bombard a User with scary sounding emails about how they're over their max allowed storage & you're going to close their account (but they open their Dropbox & only see your 2 introduct...
Storage space
dbx_brian's avatar
dbx_brian
Icon for Dropbox Product Manager rankDropbox Product Manager
1 month ago

Thanks for the feedback- can you confirm that you are logging into the same Dropbox account as the account mentioned in the email? 

Sometimes users have multiple accounts and may be logging into a different account than the one flagged for overquota. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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