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rjpioneer's avatar
rjpioneer
New member | Level 2
1 month ago

It's impossible to get Support. I need help with my account's storage.

So, after you bombard a User with scary sounding emails about how they're over their max allowed storage & you're going to close their account (but they open their Dropbox & only see your 2 introduct...
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 month ago

Additionally, you can have no files visible in your account and still be out of space. If you have a device backup stored, you would only see it in the Backups section of your account, which also uses space.

If you've verified that you're signed in to the correct account as dbx_brian suggested, check your Backups page to see if you have any device backups stored in your account. If so, you can delete a backup to regain that space.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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