Forum Discussion

Star B.'s avatar
Star B.
Explorer | Level 4
4 years ago

I've sent too many referral emails.

I saw that someone else asked this same question and you guys officer to email him directly. But that didn't put the answer on here so I still don't know why I can't send my friend a referral.  I got...
Error Messages
Referrals
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey IMExperts, welcome to our Community!

Could you let me know how many referrals you’ve sent out to friends and family in total? 

The reason I ask is because, users can send up to 32 referrals to users in total, and if you exceed this limit, you won’t be able to send any more referrals.

Let me know if this is the case or not & I’ll try my best to further advise from there.

IMExperts's avatar
IMExperts
Helpful | Level 5
3 years ago

I've sent around 400 emails using the Refer a friend tab in my account settings.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi IMExperts, thanks for the speedy reply! 

     

    How many of them have accepted the invite though? 

     

    It sounds like you have indeed exceeded the limit, if 32 people have accepted the invite, and joined Dropbox.You might still be able to send invites, but you wouldn't get the extra space. 

    • IMExperts's avatar
      IMExperts
      Helpful | Level 5
      3 years ago

      Only 1 has accepted the invite yet.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi IMExperts, I see, thanks for clarifying. 

         

        Can I send you an email, in order for us to have a closer look into this? 

         

        Keep me posted!

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