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Lost additional storage space when I downgraded back to the Basic plan
Hi. I had accumulated 30GB then I subscribed for a couple of years. Now I have decided to go back to the free version and only have 20GB although before my contract ended I checked with Dropbox and t...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for the additional information , Reede - much appreciated.
One piece of information that is missing here is that when you upgrade your account to a paid plan, the quota earned through referrals is doubled. On the contrary, when you downgrade back to the Basic plan, the storage space (I.e. quota) is halved, so it goes back to what you had before upgrading.
In this case, I gather that you had earned 16 GB of referral space, but when you asked about this you had already upgraded so the space mentioned was the double (32 GB).
Let me know if this makes sense.
Hi. I honestly can’t remember. You are correct that when I was told how much I had (32 GB) it was still in the upgrade period.
Is there a way to look back before I upgraded my account
Is there a way to look back before I upgraded my account
- Walter
The space you've earned through referrals should still be visible in your plan tab, Reede. Since you're back on the Basic plan, it should be the same as it was before you upgraded.
Is it not showing up on your end?
- Sorry Reede is the Dropbox agent. My name is Rob.
My Dropbox show:
Storage
Zero GB / 20.25GB
I emptied it onto a external drive to provide space so I could see how much is available
