Forum Discussion

Huggybear0's avatar
Huggybear0
Explorer | Level 3
2 years ago

Lost additional storage space when I downgraded back to the Basic plan

Hi. I had accumulated 30GB then I subscribed for a couple of years. Now I have decided to go back to the free version and only have 20GB although before my contract ended I checked with Dropbox and t...
Storage space
Huggybear0's avatar
Huggybear0
Explorer | Level 3
2 years ago
Hi. I honestly can’t remember. You are correct that when I was told how much I had (32 GB) it was still in the upgrade period.

Is there a way to look back before I upgraded my account
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The space you've earned through referrals should still be visible in your plan tab, Reede. Since you're back on the Basic plan, it should be the same as it was before you upgraded. 

 

Is it not showing up on your end? 

  • Huggybear0's avatar
    Huggybear0
    Explorer | Level 3
    2 years ago
    Sorry Reede is the Dropbox agent. My name is Rob.

    My Dropbox show:

    Storage
    Zero GB / 20.25GB

    I emptied it onto a external drive to provide space so I could see how much is available
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Oh, I see - apologies for calling you Reede, Rob. 

       

      And is there not any additional information about your quota breakdown or your referrals in your account's settings at all?

      • Huggybear0's avatar
        Huggybear0
        Explorer | Level 3
        2 years ago
        No I am sorry I cannot see anything else such as a quota breakdown or referrals.

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