Forum Discussion

Huggybear0's avatar
Huggybear0
Explorer | Level 3
2 years ago

Lost additional storage space when I downgraded back to the Basic plan

Hi. I had accumulated 30GB then I subscribed for a couple of years. Now I have decided to go back to the free version and only have 20GB although before my contract ended I checked with Dropbox and t...
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Perfect, I think that clarifies things, Huggybear0.

 

16 GB of referral space is the max space a Dropbox Basic account can earn, that's why you're seeing what you're seeing.

 

Let us know if you have any other questions!

Huggybear0's avatar
Huggybear0
Explorer | Level 3
2 years ago
Ah ok. Makes everything clear. Thanks for helping me out. Really appreciate it.

Have a nice day.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not a problem!

     

    If you need anything else, don't hesitate to let us know.

     

    Have a great weekend!

About Storage Space

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