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carlopenco's avatar
carlopenco
Explorer | Level 4
3 years ago
Solved

Lost space and get 2 GB instead of 10

As it happened to many others, I lost my storage space changing PC and Dropbox says I have only 2 GB as my basic plan.   Yet I still may see my Total bonus space earned with referrals (10.25 GB)....
Error Messages
Referrals
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi carlopenco, as your Dropbox Backup is ongoing, this means it is still taking up 4.17 GB of your quota (if it hasn't changed since), which is on top of the quota taken up by your normal files in the Dropbox folder, thus filling up your account.

     

    If you want to free up space on your account, you can either disable the computer backup, or delete more files in your Dropbox folder.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi carlopenco, thanks for posting on the forum!

 

As a first step, can you please upload a screenshot of what you see on this page?

 

That’ll help me assist you further.

carlopenco's avatar
carlopenco
Explorer | Level 4
3 years ago

Oooops; sorry. I forgot to attach the subscription detail.

It appears that it is stuck on how was my dropbox some time ago when I realized I went over my limits.

After that, I  canceled many files (many days before now) to reach a safety amount below 9GB.

Why there is no update on the change? (from 12.3 to the actual 8.74). Why do they continue to ask me to upgrade?

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