Forum Discussion

Brucknerphile's avatar
Brucknerphile
Explorer | Level 3
2 years ago

Mac Finder continues to show large size of Dropbox Folder despite everything being online-only

Hi, everyone. Thanks in advance for your help, wisdom, and support.   I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I ha...
desktop
Mac
Storage space
Brucknerphile's avatar
Brucknerphile
Explorer | Level 3
2 years ago

Hi, Hannah,

 

Again, thank you for your help with this.

 

I have rebooted several times since changing the toggle to "online only Mac files," with no effect. As you instructed, I downloaded a few folders ("make available offline") and then changed them to online only. I'm afraid there was no difference, and I continued to check Finder space, etc., to see if anything was happening.

 

I'm happy to try whatever else you think might be helpful. I appreciate any help you can provide.

 

JS

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Brucknerphile, I hope you're doing well!

 

Can I send you an email, in order for us to have a closer look into this? 

  • Brucknerphile's avatar
    Brucknerphile
    Explorer | Level 3
    2 years ago
    Absolutely, and thank you! Do you have my email? -JS
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Brucknerphile!

     

    I just sent you an email to your Community-linked email address. 

     

    I'll be more than happy to see you there, thanks! 

  • Brucknerphile's avatar
    Brucknerphile
    Explorer | Level 3
    2 years ago

    Hi, Megan.

     

    I'm afraid I didn't receive your direct email. Perhaps it was sent to the wrong address. Where can I find the "Community-linked email address" you mentioned in your last communication? I've checked all inboxes and spam folders. If necessary, I'm happy to share a different email address if we can find a mechanism to do so. 

     

    Thanks!

     

    JS

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Brucknerphile - the Community email address would be the one you see on this page.

     

    Could you check that email address's inbox and junk/spam folder as well and let us know if you can find Megan's email? 

  • Brucknerphile's avatar
    Brucknerphile
    Explorer | Level 3
    2 years ago
    Hi! Thanks for getting back to me.

    The email listed is correct; nothing in spam or junk. Dropbox Community emails are getting through. Can you try again, or post an email at which I can reach out to Megan? Thanks!

    JS
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Brucknerphile, can you check your email address again and let me know if you can see my email now?

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