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JamesCyon's avatar
JamesCyon
Explorer | Level 4
1 month ago

'Manage Hard Drive Space' folder information not loading on the desktop app preferences

  Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239...
desktop
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Welcome to our Community, JamesCyon.

Let's see what we can find out about this.

Did you notice this issue after some kind of update of the Dropbox app?

How many files do you currently have in your Dropbox folder? Is it possible that they're more than 300K?

If so, can you try to reduce the number of files by using selective sync, to see if the issue persists?

Let me know how it goes!

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