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'Manage Hard Drive Space' folder information not loading on the desktop app preferences
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239...
Just don't understand why it would stop working when that number of files has not changed drastically in the last 3 years...?
What can I do if I cannot reduce that number, a lot of the folders I have selectively synced to my machine I need access to.
- Nancy
Dropbox Community Moderator
Hi again, James! So, to clarify, you were able to load your files at the “Manage Hard Drive Space” page about a month ago, even though you still had about 1.4 million files on your desktop app, correct?
In general, the 300k files mentioned here is a soft limit and having more than that on your Dropbox app can occasionally cause performance issues.
In this case, one thing that I can perhaps suggest is to reinstall the Dropbox app (without uninstalling first) with the help of this page.
Other than that, I'm afraid that there isn't much more we can offer, since having too many files in the local Dropbox folder is most likely the root cause of this issue.
