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Forum Discussion

Andrey Triguba's avatar
Andrey Triguba
New member | Level 2
4 years ago

More space for free for Ukraine citizen

I'm from Ukraine. My country is under war. Can you give me more space for free for one or few years? My account is registered to:  [removed per the Community's Guidelines]
Quota
Storage space
Andrii_H's avatar
Andrii_H
Explorer | Level 4
4 years ago

Hello. I am dropbox customer from Ukraine and 08.30.22 I've received email regarding "payment relief for all customers based in Ukraine for up to six months" and that i am qualified for this program. 

On 23.09.22 I've got an email regarding my account been downgraded. 

Can you please tell me if my account is still qualified for that payment relief program or it has been cancelled?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Andrii_H, thanks for posting on our Community and happy Monday!

     

    Would it be OK if we reach out via email to have a further look into this matter internally?

    • Andrii_H's avatar
      Andrii_H
      Explorer | Level 4
      4 years ago

      Hello @Walter, sure. Just reach me out with my email. Thank you.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the cooperation Andrii_H - you've got :envelope:

         

        Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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