Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ZeeNut's avatar
ZeeNut
New member | Level 2
6 months ago

My account is full, but the content seems to be way less.

The account keeps saying upgrade for more as storage is over, but the files don't even add up to 1 GB, forget 2.75. 


I've checked my shared space and it doesn't have any files either. Sharing screenshot

 

Plans
Storage space

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi there, ZeeNut​ let's see what we can find about this together.

    Would you mind checking your account's plan page, and letting me know what it reports there?

    Is it possible that you have any backups taking up space in your account?

    Keep me posted, and we'll take it from there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey again ZeeNut!

    Quick check-in to see if you caught my last reply. Do you need more help?

    If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!