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Lanaex's avatar
Lanaex
Explorer | Level 4
4 years ago
Solved

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

KristieC's avatar
KristieC
Explorer | Level 4
2 years ago

I calculated the size of every folder I have and took a screen shot

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots, Kristie.

 

So from what I can see, it looks like your account online is showing that you have a Dropbox Basic account and are using 2.00/2.00 GB, which means it's full.

 

Your local Dropbox folder looks larger, so can you check if the Dropbox desktop app is linked to the same account as online?

 

You can see the linked account in the "account tab in preferences.

 

Do you see the same email here?

  • KristieC's avatar
    KristieC
    Explorer | Level 4
    2 years ago

    I appear to have two accounts - can I safely delete one without losing all the files for the other. So frustrating - thank you so much for pointing me in this direction

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey KristieC, yes!

       

      You can surely delete one of the accounts, and the files on the other one won't be affected.

       

      If there are any files that you absolutely need, you might want to either download them locally, or keep a copy of them. 

       

      I hope this helps! 

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