Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Lanaex's avatar
Lanaex
Explorer | Level 4
4 years ago
Solved

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

FrankG37's avatar
FrankG37
Explorer | Level 3
2 years ago

Hi Hannah,

I followed your instructions, logged in to dropbox.com. The mesage "you're out of space..." displays at the top. I get a Home screen with options to upload or create. If I choose Upload I get "Your Dropbox is full".

On the panel on the left of the screen The only folders displayed are "Camera uploads" and Mobile Uploads". There was no size option anywhere. I tried the Dropbox App on my laptop and went through all the files they only showed treesize free, All but two showed 0 bytes. Public had a explanation file.

I went back to "Camera uploads" on the web page and this time managed to show files dating back to 2018. I went through selecting each of these and deleting them. Hopefully that will sort it.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Happy to hear that, Frank!

 

If you need anything else, let us know!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!