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Forum Discussion

Lanaex's avatar
Lanaex
Explorer | Level 4
4 years ago
Solved

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

srs7301's avatar
srs7301
Explorer | Level 3
2 years ago

My Dropbox account is stating that it is completely full.  But I have spent the last 2 days deleting files and folders from Dropbox.  It should only have 3 or 4 very small files in it.  But it still has all of the files that I’ve deleted.  They won’t actually delete.  And I can’t get a response from the chat bot (I’ve tried.). And every topic about deleting files doesn’t address this particular issue.

  • srs7301's avatar
    srs7301
    Explorer | Level 3
    2 years ago

    I don’t use Dropbox backup or Dropbox share.  Never have.  Is it possible that my Dropbox is still saying it’s full because all of my files are now sitting in a deleted files folder?  If so, how can I delete these deleted documents?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Have you checked the links sent? Dropbox were at one point very sneaky at setting it up. 

       

      And no, deleted files do not use quota. So basically one of those things above is using your space - everything at www.dropbox.com/home and www.dropbox.com/backups uses quota. Nothing else.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago

        I wouldn't say they were sneaky... they never enabled Backup without the user's input, but you may not have understood the choice when it was presented to you. Basically, it was part of the installation process of the Dropbox app, and if you just blindly clicked Next, Next, etc. without actually reading it, you would have enabled the backup functionality.

         

        Check the links Mark provided. If it's saying you're account is full, the data will be at one of those links.

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