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Forum Discussion

Lanaex's avatar
Lanaex
Explorer | Level 4
4 years ago
Solved

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

srs7301's avatar
srs7301
Explorer | Level 3
2 years ago

Yes, I’ve checked the links. I had one small file in the “shared” area and it doesn’t show me any backup folder.  When I go to the “all” files, I select the images and go up to the 3 dots, I choose delete.  It says it’s deleting.  It asks me to confirm the deletion which I do, but it doesn’t delete those files.

srs7301's avatar
srs7301
Explorer | Level 3
2 years ago

My Dropbox is now saying 614.9 MB of 2 GB.  Something finally worked.  Thanks for the help.

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