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aquaport's avatar
aquaport
Helpful | Level 5
4 years ago
Solved

My Account Is Still Full - No Files, Back Ups, Attached Devices, Cache, Shares?

Hi - I have a 22.25 GB basic account with no Data in it.  As I attempt to solve this issue, it states “Using 22 GB of 22.25 GB” & I keep getting notifications saying the account is full, and it isn't...
Quota
Storage space
  • aquaport's avatar
    aquaport
    4 years ago

    Just wanted to provide an update. With the HELP of these 2 individuals ... TY!!!! We were able to get to the bottom of it. As it turns out, I had a backup to an external drive,  unbeknownst to me, that was the issue.

     

    However, bear in mind that information does not show up in DropBox on your Desktop or within Dropbox on the Web?

    The only way to find this is by going to the following URL:

     

    https://www.dropbox.com/backups/external drive

     

    NOTE: There is no "_" between "external drive"

     

    I hope this alleviates some headaches for some!!

     

    THANKS AGAIN NANCY & BOBBY!!!!!!!!

     

     

aquaport's avatar
aquaport
Helpful | Level 5
4 years ago

Just wanted to provide an update. With the HELP of these 2 individuals ... TY!!!! We were able to get to the bottom of it. As it turns out, I had a backup to an external drive,  unbeknownst to me, that was the issue.

 

However, bear in mind that information does not show up in DropBox on your Desktop or within Dropbox on the Web?

The only way to find this is by going to the following URL:

 

https://www.dropbox.com/backups/external drive

 

NOTE: There is no "_" between "external drive"

 

I hope this alleviates some headaches for some!!

 

THANKS AGAIN NANCY & BOBBY!!!!!!!!

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Deryk! Thanks for the update and I’m really glad to hear you were able to get to the bottom of this. 

 

If you need something else, don’t hesitate to give me a shout.

 

Enjoy your weekend!

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