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Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi KatarzynaMaria & n_air , I hope you're both doing well!

 

Can you send me a picture of your Home page please? 

 

Also Katarzyna, could you check your account's plan page, and let me know what it reports there? 

 

Do you have any Backups enabled? 

 

Let me know more! 

n_air's avatar
n_air
Explorer | Level 4
4 years ago

Hello

 

I had indeed a backup of a drive, using 43 Gb.

I had even no idea DropboxBackup existed.

 

I have deleted it and it solved my issue.

 

Thanks!

Thomas

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