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Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi SOpp, could you send me a screenshot of what your plan page reports? 

 

Also, what do you see when visiting your account's home page? 

SOpp's avatar
SOpp
Explorer | Level 4
4 years ago

Attached is a picture of the information showing "regular files" are using the space.  There are no files showing when I log on to Dropbox

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey SOpp, sorry for jumping in here.

     

    If it was backup files, they'd still show up as 'regular files' on your plan page.

     

    Can you go to this page and send me a screenshot of what you see there?

    • SOpp's avatar
      SOpp
      Explorer | Level 4
      4 years ago

      This is what I get!

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the screenshot, SOpp. 

         

        One more thing, would you mind sending us a screenshot of the current syncing status of the Dropbox application on your computer?

         

        To see that, please hover your mouse over the Dropbox icon in your system tray.

         

        Make sure to click on the arrow that shows your hidden icons, if you don't see the Dropbox icon in your system tray.

About Storage Space

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