My account keeps saying it's full - but it isn't

Thanks for the screenshot, SOpp. 

One more thing, would you mind sending us a screenshot of the current syncing status of the Dropbox application on your computer?

To see that, please hover your mouse over the Dropbox icon in your system tray.

Make sure to click on the arrow that shows your hidden icons, if you don't see the Dropbox icon in your system tray.

This is the response I receive regarding syncing:

Review asap: Your Dropbox has stopped syncing. You’ve reached the limits on your current plan. Resubscribe for up to 3 TB of space.

I see, thanks for checking. 

Would you mind confirming that you also have the same Dropbox account linked to your computer, as on the Dropbox website?

To check that, click on the Dropbox icon in your system tray, then on your initials/profile pic, then on 'preferences' and then on 'account'.

Do you see the same email address as here?

Yes, it's the same.  Where are "regular files" hidden?  That is what is taking up space, but I can't find them

Hi SOpp, and sorry for jumping in here. 

In general, your regular files include any content that’s not shared with anyone else (you’d be seeing these files on your All files tab and your Backup page).

There are no files in either of those tabs but my account says I'm full and it is regular files.  There are files somewhere in the background that is filling my dropbox and we cannot find them.  Can you find them?

Hey SOpp, sorry to jump in, but could you send us a screenshot of your account's plan tab to check your quota breakdown?

I have sent this several times.

Hey again, SOpp!

Do you mind if we open a ticket for you instead, and investigate this further? 

If that’s OK, we can message you directly to the email address that’s linked to your Community profile here.

You’re all set! 

When possible, please reply back to my email and we’ll check this together.

I was getting synch errors and you need to upgrade emails from Dropbox starting 3 months ago.  Ignored, until I needed to upload about 100M of pics.  When I click my initials to get account info, it displayed "Using 2.43 GB of 2 GB storage".  So i went in and deleted basically everything that I uploaded and some videos an outside party joined into my account.  I then went and permanently deleted the files I uploaded (which was about 2G).   The Using 2.43GB message at the top did not change, even after I logged off and logged on.   What am I misssing here?  

Hi stevewdavis10 

How long ago did you delete them? It can take a few hours to update. 

Also, just for info, deleted files dont use quota, so, permanent deletion is not necessary. 

Deleted them about 23 hours ago

For some reason, it took longer as the error message is now gone.  Not sure if there is a way to tell what percentage of the allotted storage I am using, but I am under the limit now

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stevewdavis10 wrote:

 Not sure if there is a way to tell what percentage of the allotted storage I am using, but I am under the limit now

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You can see your storage quota and current usage on your Plan page.

this same behavior is happening to me.  I have 22gb in my plan, it says i am using 20gb, but when I look in dropbox online I only have three folders, which is the same as what i have on my computer and they total up to be 65mb of data.  I am not using 20gb of data and there is nothing either through the OS or through dropbox's interface that says I am using anything currently other than 65mb of data.  I also went in and removed all shared folders.  

Something is off in dropbox that it isn't updating the stats correctly.  I removed all the files in my directory except these three folders.  The files I removed were a total of 4gb and it was that way for greater than 24 hours.  

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macoutinho wrote:

I have 22gb in my plan, it says i am using 20gb ... Something is off in dropbox that it isn't updating the stats correctly.

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If it says you're using 20GB of space, then you're using 20GB of space. Have you checked your Backups page yet? You likely enabled the backup feature.

Thanks Rich. I disabled backups. I am not sure how it got enabled because I would never want dropbox to do backups for me.  I have another service that I use for that.  I disabled it on the one offending computer and then deleted the backup.  

It would be super helpful if the status screens said something about backup using the space rather than the files in my dropbox folder.  Backup is also using a completely different interface outside of the dropbox application.  It has a lot of options that are not well reflected in the application.  

thanks for the help and hopefully it will clear up the space once the delete completes.