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Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
SOpp's avatar
SOpp
Explorer | Level 4
4 years ago

Yes, it's the same.  Where are "regular files" hidden?  That is what is taking up space, but I can't find them

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi SOpp, and sorry for jumping in here. 

 

In general, your regular files include any content that’s not shared with anyone else (you’d be seeing these files on your All files tab and your Backup page).

  • SOpp's avatar
    SOpp
    Explorer | Level 4
    4 years ago

    There are no files in either of those tabs but my account says I'm full and it is regular files.  There are files somewhere in the background that is filling my dropbox and we cannot find them.  Can you find them?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey SOpp, sorry to jump in, but could you send us a screenshot of your account's plan tab to check your quota breakdown?

  • SOpp's avatar
    SOpp
    Explorer | Level 4
    4 years ago

    I have sent this several times.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey again, SOpp!

     

    Do you mind if we open a ticket for you instead, and investigate this further? 

     

    If that’s OK, we can message you directly to the email address that’s linked to your Community profile here.

  • SOpp's avatar
    SOpp
    Explorer | Level 4
    4 years ago
    That would be great
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    You’re all set! 

     

    When possible, please reply back to my email and we’ll check this together.

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