Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
This is what I get!
I was getting synch errors and you need to upgrade emails from Dropbox starting 3 months ago. Ignored, until I needed to upload about 100M of pics. When I click my initials to get account info, it displayed "Using 2.43 GB of 2 GB storage". So i went in and deleted basically everything that I uploaded and some videos an outside party joined into my account. I then went and permanently deleted the files I uploaded (which was about 2G). The Using 2.43GB message at the top did not change, even after I logged off and logged on. What am I misssing here?
- Mark
Super User II
How long ago did you delete them? It can take a few hours to update.
Also, just for info, deleted files dont use quota, so, permanent deletion is not necessary.
Deleted them about 23 hours ago
For some reason, it took longer as the error message is now gone. Not sure if there is a way to tell what percentage of the allotted storage I am using, but I am under the limit now
- Rich
stevewdavis10 wrote:
Not sure if there is a way to tell what percentage of the allotted storage I am using, but I am under the limit now
You can see your storage quota and current usage on your Plan page.
this same behavior is happening to me. I have 22gb in my plan, it says i am using 20gb, but when I look in dropbox online I only have three folders, which is the same as what i have on my computer and they total up to be 65mb of data. I am not using 20gb of data and there is nothing either through the OS or through dropbox's interface that says I am using anything currently other than 65mb of data. I also went in and removed all shared folders.
Something is off in dropbox that it isn't updating the stats correctly. I removed all the files in my directory except these three folders. The files I removed were a total of 4gb and it was that way for greater than 24 hours.
- Rich
macoutinho wrote:
I have 22gb in my plan, it says i am using 20gb ... Something is off in dropbox that it isn't updating the stats correctly.
If it says you're using 20GB of space, then you're using 20GB of space. Have you checked your Backups page yet? You likely enabled the backup feature.
Thanks Rich. I disabled backups. I am not sure how it got enabled because I would never want dropbox to do backups for me. I have another service that I use for that. I disabled it on the one offending computer and then deleted the backup.
It would be super helpful if the status screens said something about backup using the space rather than the files in my dropbox folder. Backup is also using a completely different interface outside of the dropbox application. It has a lot of options that are not well reflected in the application.
thanks for the help and hopefully it will clear up the space once the delete completes.
