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Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
elsar's avatar
elsar
Explorer | Level 4
4 years ago

Hi Nancy, the largest folder i can see in all files contains the journal articles it is 462mb, the rest of the files combined amount to less than 30mb.

 

It's really quite confusing.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for checking, elsar; I appreciate it. 

 

I checked our system in the meantime, and from what I can see, one of our agents opened a ticket for you and our advanced team is handling your case at the moment. 

 

Since they have more account visibility than we do over here on the forum, I’d suggest continuing with them directly. It looks like they’ve sent you some steps to try as well, so please let them know when you’ve followed them and they’ll take it from there.

  • elsar's avatar
    elsar
    Explorer | Level 4
    3 years ago

    Thanks for checking in Nancy

    They did contact me but misunderstood the problem so their solutions didn't address it at all. I've emailed back but they closed the case.

    I'm sadly going to have to move to a different cloud service since It's taking too long and It's now disrupting my workflow. Thanks for trying though!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi elsar, I’m really sorry to hear this. 

       

      I’ve left them an internal message explaining the issue again, just in case you’d like to reply back to their recent email.

       

      Besides that, I wish you a great weekend ahead!

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