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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi,
So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.
Hi, my dropbox says the storage is still full even after deleting all existing files, emptying deleted files, unsharing all shared files and unlinking from my phone, laptop and desktop. how can we resolve this?
- Mark
Super User II
Have you set up Backups? www.dropbox.com/backups ?
Hey Mark,
Yes, I did set up by accident. I have tried to unselect backup folders in the preference but it does not erase the data already saved in the backups.
- Megan
Dropbox Community Moderator
Hi all, happy Monday!
For anyone that's still struggling with space being used incorrectly on their Dropbox account, can you try to delete folders within the following link: https://www.dropbox.com/backups/PC?
If the issue remains, don't hesitate to let me know!
You were right, it worked, thank you so much!!
