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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi,
So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.
My Dropbox says I have 26.7 MB of shared files; 2 GB of normal files and 0 GB of unused files. I only have 3 files in my deleted folder, all of which are under a MB. I have Dropbox-Basic I have not been deleting large files previously. I have no idea what these normal files are. I go to all files and there is only one folder, my shared folder containing the 26.7 MB of shared files. I am puzzled as to how I seemingly have 2 GB of invisible "normal files." Thanks for your advice.
- Rich
Super User II
jamesmorrow10 wrote:
I am puzzled as to how I seemingly have 2 GB of invisible "normal files."
Check your Backups page.
