Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
KirstyB's avatar
KirstyB
New member | Level 2
3 years ago

Hi, 

 

I do not have any files in my Dropbox account, because I all deleted them. But I still get the error that there is not enough storage space. 

 

Can you please help me with that? I have a basic Dropbox account. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
KirstyB wrote:

I do not have any files in my Dropbox account, because I all deleted them. But I still get the error that there is not enough storage space. 

Check your Backups page.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!