Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Rui Bandeira, let's jump right into this! 

 

As a first step, can you check your plan page, and let me know what it reports there? Did you also remove any shared folders, that could potentially be taking up space on your account?

 

Or perhaps you have backup enabled. Can you check all three, and let me know what you see there? 

 

Let me know more!

Rui Bandeira's avatar
Rui Bandeira
Explorer | Level 3
3 years ago

Hi Megan

On the Plan page i see im back on the Basica plan with 14.5Gb and it also says im using 156GB 😮

On the Shared folders i do have some shared folders but i cant delet them, or remove myself from the shares, but never the less i dont think that the share folders make 156Gb of files

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rui Bandeira, it sounds like you might have a Dropbox Backup enabled, have you tried checking this page like my colleague suggested?

  • EtiennevanDam's avatar
    EtiennevanDam
    Explorer | Level 4
    3 years ago

    Dear Jay: Thanks! Solved just like you said, a few weeks ago. Best!

  • Rui Bandeira's avatar
    Rui Bandeira
    Explorer | Level 3
    3 years ago

    Hi @Jay

    Yep that was the problem, i dont remember hadding the external drive to the backups, probabli did it by mistake.
    Its all solved now

    Thank you

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