Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RichPenney, thanks for posting here today! 

 

Can you check your account's plan page, and let me know what it reports there, in regards to the available space in the account? Keep in mind that shared folders would take up space in the account.

 

Do you have any Backups enabled?

 

Let me know more!

 

RichPenney's avatar
RichPenney
New member | Level 2
3 years ago

Hey, Megan. Here's a screen shot of my plan page.

 

 

Here's what my PC shows me.

 

 

 

Now, the folders listed here are the only ones I can see in my dropbox

 

 

 

 

I can't find any other folders that might have larger files in them. And I've removed myself from shared folders wherever possible. (There were only two, one was empty anyway).

 

Every time it asks me to do a backup, I say no. But I have found photos from my phone on there. Maybe there's a setting I have to disable. I just want to back up my word docs.

 

Thanks for your help.

  • RichPenney's avatar
    RichPenney
    New member | Level 2
    3 years ago

    Hey, Megan!

     

    I found the backup that was giving me trouble. Thank you so much for your help.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news RichPenney! 

     

    If you need anything else, let me know! 

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