Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
elsar's avatar
elsar
Explorer | Level 4
4 years ago

Hi,

So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.

 

https://www.dropbox.com/backups/PC

muibmuel's avatar
muibmuel
Helpful | Level 5
3 years ago

 

Hi

 

I have deleted all files in my dropbox online, uninstalled it from PC but i still have 1.6gb in usage & there are no files in deleted files folder.

 

You help is appreciated

 

Thanks

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi muibmuel, I hope you're doing well!

     

    In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account? What about any shared folders? 

     

    Keep me posted!

    • muibmuel's avatar
      muibmuel
      Helpful | Level 5
      3 years ago

      Hi Megan

      Thanks for replying.

       

      Yes i forgot to mention but i checked both folders backup and shared, both had files but i deleted. Every folder on the dashboard is empty & i double checked now to make sure there is absolutely nothing.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Could you check to see if there's a backup here, for PC devices, or here for Mac OS devices?

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