Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you check to see if there's a backup here, for PC devices, or here for Mac OS devices?

muibmuel's avatar
muibmuel
Helpful | Level 5
3 years ago

 

As you can see nothing in mac device or on dropbox website

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What about when you click 'show deleted backups', are any visible on that page?

  • muibmuel's avatar
    muibmuel
    Helpful | Level 5
    3 years ago

    Thanks for the help Jay 🙂

     

    That was the cause of the full storage. Now its zero.

     

    How do i disable backups this permanently?

     

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey muibmuel! Hope you don’t mind me jump in. 

     

    After clicking on the “Show deleted backups” button, did you select your backup and choose to “permanently delete” it? If yes, then you should be all set. 

     

    As long as you don’t manually enable computer backup again from your Dropbox app, these files should no longer take up space from your Dropbox account.

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