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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi jarlefo, thanks for bring this to our attention!
It might sound trivial, but is the email address you're receiving that communication, the same as the one you're using with us?
Just making sure you don't have a second account, that those emails are related to.
Keep me posted!
Hi @Megan, yes unfortunately they are the same email address.
Emails are being sent to the same email address that I am using to log into Dropbox with.
I didn't consider that possibility at first, good call to check it out!
In some of the emails there's a link to a dropbox-page:
https://www.dropbox.com/low-space
Here it states that I'm using 3.71GB out of my 2GB plan. But in reality I have 8.3GB storage capacity.
When I look at the account page on Dropbox it shows how much storage capacity I actually have available.
https://www.dropbox.com/account/general
