Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Lisab3's avatar
Lisab3
New member | Level 2
2 years ago

It says that I am out of storage.  I have 211.1 MB in Regular Files.  I have 1.7 GB in Backup files.  I don't need dropbox to backup my files.  I have carbonite.  How do I disable that and delete the files of the backup?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Lisab3, thanks for reaching out to us.

 

If backup files are taking up your space and you'd like to disable the backup feature, you can follow the steps in this article.

 

I hope this helps!

About Storage Space

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