Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Grahamdragon's avatar
Grahamdragon
Explorer | Level 4
2 years ago

Yes, that takes me to 'Ask to back up external drives' with a slide toggle, which is toggled to the right. I am assuming that if I slide it to the left, this will be switched off.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Perfect, that's basically what you need to do, to stop the external drive from being backed up to your Dropbox and taking up your space.

 

If you disable that, your space will be freed up.

  • Grahamdragon's avatar
    Grahamdragon
    Explorer | Level 4
    2 years ago

    Sorry to be pain Hannah! I have turned that off, but I am still told that dropbox is full!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Grahamdragon, would you mind sending me a screenshot of both your Backup page online at the moment, and your plan page? 

       

      Feel free to attach them back to me in your next response, thanks!

      • Grahamdragon's avatar
        Grahamdragon
        Explorer | Level 4
        2 years ago

        Megan - cant see how to attach screen shots to this reply - sorry

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