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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorPerfect, that's basically what you need to do, to stop the external drive from being backed up to your Dropbox and taking up your space.
If you disable that, your space will be freed up.
Sorry to be pain Hannah! I have turned that off, but I am still told that dropbox is full!
- Megan
Hi Grahamdragon, would you mind sending me a screenshot of both your Backup page online at the moment, and your plan page?
Feel free to attach them back to me in your next response, thanks!
Megan - cant see how to attach screen shots to this reply - sorry
- Walter
Hey Grahamdragon - sorry to jump in here, but you should be able to add screenshots in your reply through the camera icon (insert photo option) within your reply's box.
If you don't see it, you can try another browser or another device.
Keep us posted anyhow!
attached
- Walter
Can you try clicking on the three dots next to your backups (as shown in your first screenshot) to see if you can delete them from there Grahamdragon ?
Hooray = success. Many thanks for your patience
- Walter
No worries Grahamdragon - we're glad to hear it's sorted now.
See you around the Community and take care!
