Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

rjmiller15's avatar
rjmiller15
Explorer | Level 3
1 month ago
Solved

My data has vanished and my quota was reduced to 2 GB

My account data disappeared, and my data limit was reduced from 2TB to 2GB. How does this happen when I haven't changed a thing.
Storage space
  • Jay's avatar
    Jay
    1 month ago

    Are you certain that you've signed into the same account that you had previously? Do you have any other email addresses that you use?

    Do you see any event history prior to 3 weeks ago on your account?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi rjmiller15, thanks for messaging the Community!

When did you last log in to your Dropbox account prior to noticing this?

Did you recently join a Dropbox team or leave a team?

Any other info or screenshots would be helpful!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!