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rjmiller15's avatar
rjmiller15
Explorer | Level 3
1 month ago
Solved

My data has vanished and my quota was reduced to 2 GB

My account data disappeared, and my data limit was reduced from 2TB to 2GB. How does this happen when I haven't changed a thing.
Storage space
  • Jay's avatar
    Jay
    1 month ago

    Are you certain that you've signed into the same account that you had previously? Do you have any other email addresses that you use?

    Do you see any event history prior to 3 weeks ago on your account?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Are you certain that you've signed into the same account that you had previously? Do you have any other email addresses that you use?

Do you see any event history prior to 3 weeks ago on your account?

rjmiller15's avatar
rjmiller15
Explorer | Level 3
1 month ago

Yes, Jay, I mistakenly logged into the account with my other email. I'm all good and back to normal. What an idiot I am. Thanks for your time.

Rick 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    No worries, I'm glad to hear that you were able to resolve this issue.

    If you have any further queries, feel free to message back.

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