Forum Discussion

Kevin O's avatar
Kevin O
New member | Level 2
9 months ago

My Dropbox account is empty, but it says I'm over the storage limit.

Folks, I keep getting a message that I'm over my account limit. However, when I go to the account, there's no files or folders to be seen. Not sure what to do at this point. Has anyone else dealt w...
Storage space
Kevin O's avatar
Kevin O
New member | Level 2
9 months ago

Hi Walter,

It's a basic 2 GB plan. Interestingly, it says 0 Regular files but 2.5 GB Backup. I don't know where to find the Backup file. If you could instruct me on that I can delete it.

Thanks,

Kevin

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Kevin! You can locate your backups on this page and delete them this way.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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