Forum Discussion

Essa2's avatar
Essa2
New member | Level 2
2 years ago

My Dropbox files take up hard drive space from my Mac device.

I have a shared storage space with colleagues at work, and the problem is that the space takes up the device’s space. I tried all the methods on the Internet to solve this problem and it did not work...
desktop
Mac
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

And are both those Dropbox accounts still linked to this computer, Ashley?

 

Also, have you tried restarting both the computer and the Dropbox application, to see if that helps at all?

ashleyjoeann's avatar
ashleyjoeann
Explorer | Level 3
2 years ago

Currently, only the paid account is linked to this computer.

And yes, I have tried restarting both the computer and the app. I've also tried uninstalling and reinstalling the app.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the confirmation, Ashley!

     

    One more thing I'd like you to check, assuming you're currently signed in to your paid account, is if the 'Dropbox system extension' is enabled in your account settings here.

    • ashleyjoeann's avatar
      ashleyjoeann
      Explorer | Level 3
      2 years ago

      Apologies Hannah, I'm unable to locate the 'Dropbox system extension'.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Oh, you should be able to see it in the 'general' tab of your account settings (the hyperlink I added in my previous reply).

         

        It should be in the 'Preferences' section.

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