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Forum Discussion

Kookoo2's avatar
Kookoo2
New member | Level 2
1 year ago

My hard drive is full, will marking files as online-only free remove them from the hard drive?

My hard drive is full. So, I have marked several folders to be On-line only. Will they automatically be removed from my hard drive or, do I need to take some additional steps to free up hard drive sp...
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Storage space
7ererer's avatar
7ererer
Explorer | Level 3
1 year ago

Yes it does, but not the amount it should. And also most of the files I have not yet made online are small ones, like textfiles. I tried it with one bigger file and it didn't nearly free up as much space as it should have.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey 7ererer, would you mind clarifying the version of the Dropbox app that you're using, along with the app's current syncing status?

 

You should be able to find the app's version, by hovering your cursor over the little Dropbox icon, next to your WiFi on your menu bar. 

  • 7ererer's avatar
    7ererer
    Explorer | Level 3
    1 year ago

    Syncing is up to date, Version is 196.4.6900

       

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey 7ererer, thanks for the speedy response! 

     

    Have you tried rebooting your computer, quitting and relaunching the app or even reinstalling it since you first noticed this?

     

    Did you also try to make all of your files online-only, as Hannah suggested? 

     

  • 7ererer's avatar
    7ererer
    Explorer | Level 3
    1 year ago

    I haven't tried reinstalling the app, I hoped that I could avoid it, since it takes a long time. But maybe I'll have to....

    I tried with a few additional files but it didn't free up as much space as it should have. 

    I suspect that there are somewhere files, marked as online only but still in a cache somewhere. Why can't I open my cache (see above)?


  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Where is your Dropbox folder located as per the Sync tab in the app's preferences 7ererer ?

  • 7ererer's avatar
    7ererer
    Explorer | Level 3
    1 year ago

     

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