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tommork's avatar
tommork
Explorer | Level 4
4 years ago
Solved

My storage space got deleted.

Hi
A few weeks ago I had 10 GB of space on Dropbox. Due to lack of space I upgraded to 2TB but after the trial I regretted and wanted to go back to the 10GB.
I don't have that anymore, now I only have 2 GB.
Why am I getting downgraded just because I tried the 2TB.
This is not good service.

Storage space

7 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey tommork, welcome to our Community! 

     

    Dropbox wouldn't delete your free storage, or even referral space even if you downgraded. 

     

    How did you earn that space? Is it possible that this was promotional space or free quota earned from a discount that ended? What does your plan page report? 

     

    Let me know more, and we'll take it from there! 

  • tommork's avatar
    tommork
    Explorer | Level 4
    4 years ago

    It has been many years since I earned the space on Dropbox, some I got because I referred others to Dropbox and a large part of the space because I got a good offer from Dropbox.
    I can't remember how much space I had before I downgraded, but it was more than 10GB. I can't remember if it was 50MB.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    tommork wrote:

    I can't remember how much space I had before I downgraded, but it was more than 10GB. I can't remember if it was 50MB.

    You Referrals page will show you the bonus space you've earned, how it was earned and when it expires.

  • tommork's avatar
    tommork
    Explorer | Level 4
    4 years ago

    Fine, 2GB +7.25 earned = 9.25GB that's what I have.
    Why does Dropbox write that I have used 57.4 GB of 9.25 GB of storage space. Dropbox writes: "Free up space or upgrade now"
    I have deleted almost everything that I had before I upgraded.
    I can only see that I'm using 1.2GB of storage

  • tommork's avatar
    tommork
    Explorer | Level 4
    4 years ago

      JI forgot to send this picture

     

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