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Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
so you reported something that now also affects legit companies.
i have read what you wrote and you stated the use of rclone for one, however that is also something our company uses to sync and migrate data to dropbox.
the method we use is the same as you describe, some of our data is also encrypted as it is very sensitive data.
you must realize that there is a chance that we will also be treated as those you "snitched" on.
What is your drive to even do such a thing? it is not normal behavior.
Even if there are people doing that, i don't see what you gain from it.
If in fact your report is the reason for the limitations than you are responsible for my employer having to pay huge amounts of money on storage elsewhere because we had to pause our migration.
and it is not just us, i have read from people of other businesses that have been client of dropbox for many years, now also facing setbacks and halts on projects because of it.
so in short, your actions are likely the cause that legit businesses are falling victim to the limitations.
We use to rclone for our Business. We need that to mount Dropbox of our Servers as Network Drive and Sync all use Data with Special Software. "disaster backup" But we are far below 100 TB and our Storage rises hardly. I Hope that Dropbox returns to normal mode and we don't have to cancel the contract.
10 TB a week would be enough for us, as a compromise.
Adding my voice and frustration to the mix.
I won't be eligible for another 1tb for a month - and I've already hit my max at 44tb.
Dropbox support's solution was to offer a refund to cancel my service. What a bunch of idiots.
I have just encountered this. I was paying £8.99/month for 2TB of storage with Dropbox Plus. I 'upgraded' to 3 users on Dropbox Advanced for £77.40 & was initially given 3TB. I then asked for more & was given another 1TB bringing my quota up to 4TB. I was told that I could request another 1TB in one month. This is totally unacceptable. This is not "As much space as needed" this is very far from it & totally crazy to offer Dropbox Advanced for 8x the price of Dropbox Plus but for only 2x the storage. To even get to 8x the storage space of Dropbox Plus would take another year of increases of 1TB/month.
Dropbox are lying & not providing the service that you contract for.I didn't know that so many people, including myself, are facing this problem. It is extremely frustrating because their claim of providing unlimited space is DEFINITELY FALSE advertising.
A month ago, they informed me that I was being rationed to 10TB per week. I was shocked and asked them why, to which they replied that their engineers made that decision. Now, in August, they are only allowing me to expand my space by 1TB for the entire month. This is highly unfriendly to businesses and their decisions are jeopardizing my business operations that rely on sufficient storage.
Where can we collectively address this false advertising and broken promise? As paying clients, we honestly don't expect the cheapest service, but we do expect fair treatment and reliable services.
- It seems that there are no "Space packs" although some people from support told the contrary. This is the answer that I got today:
"I was able to get back with our team regarding the space packs you were informed about, and it appears that we do not offer space packs for you to purchase."
We're still in a limbo without any clue on what's going on. They still state that Advanced users should have as much space as needed and even though it's technically right we don't know the initial storage allotment (3tb maybe?)
