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Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
I have used Dropbox Business for ten years, since the beginning. I was using just over 29TB on a Business Standard (with grandfathered add-ons). I checked with Support to make sure I would really get unlimited storage with Dropbox Business Advanced, and they assured me I would. So I upgraded.
The next day, August 4, I got email from Dropbox saying I had been allocated an "additional" 25TBs. I didn't understand what this meant, but I thought "whatever." Then August 14, I got a similar email saying I had been allocated an "additional" 4TBs. So whatever I had to begin with, that makes at least 29TB. Again, I thought "whatever--I thought storage was unlimited, but as long as it continues to work, fine."
Then, boom, 18 hours ago, my Dropbox stops syncing. My business operations are deeply compromised. The web interface now shows that my "quota" is 12TB. WTF is a "quota" on an "unlimited" plan. Well it's fraud.
Phone support is not working. The interface shows they are calling me, but I get no call. (I have used phone support in the past.)
Chat support says they have escalated my issue to their advanced team, who will get back to by email "as soon as possible". Various chat agents peddle various stories. The discrepancies prove the company's dishonesty. Among the stories is that they need to allocate storage "reasonably" and "responsibly". So having used Dropbox for 10 years, recently using 29TB, now all of a sudden after paying for an unlimited plan, I'm being unreasonable and irresponsible if I use more than 12TB.
Dropbox is now my #1 business problem. Nice customer retention strategy, you idiots.
WTF, Dropbox?
Hey Dropbox Advanced Support,
How about responding to my post?
Or will you rather continue to defraud me in silence?
Duncan Macintyre
what is this 50GB limit, I don't know this limit exists, is it something I don't know?
- Yes on Box.com you have an upload limit that's why I'm a little reluctant
@nitr Do you mean the maximum limit per file?, because I have uploaded 2TB and all without problems, what other limits are there with Box.com --- I also heard from a couple of users who said in a group that Box removed their access to their accounts without warning; maybe it was because of warez,
yes I am talking about the upload limit per file. for the warez I don't know at all, I think it's like dropbox, if you ask too much TB or PB after a while they will check...
hello, they will not answer you, because I think they have received directives not to feed the fire in progress...
In addition, I believe that even the teams are not aware of the sequence of events because I contacted support this morning, they replied that they could add all the necessary storage but that FOR THE MOMENT the limit is at 1tb.Right.
I'm not asking for more storage. They have TAKEN AWAY more than half my storage, blocking my use of my data.
WTF.Duncan
Well, Ed of the Dropbox Enhanced Support Team has just added storage back into my account so we can now sync again.
I'm following up with him to find out what "quota" means, and other issues.
Duncan
Sure. My Dropbox was restored to 31TB. Note that This is not an expansion of my storage, but a rectification of the reduction of my storage which Support says was caused by a bug that relates to upgrades.
