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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before ...
sure that you want to discuss box setup and issues in the dropbox forum?
dropbox has major issues in delivering what they still keep falsely promoting and selling to their customers! - to resolve this should be the main focus in the dropbox forum.
To reinforce focus on one of the point we need to discuss in the form, let me quote the message I just sent to Dropbox Support:
"Please provide the first additional 10TB that I need in order to start the multi-terabyte copy of data from my disks to Dropbox. If you can’t provide the storage I need immediately, then I ask that you revise the both the promise “as much as you need” currently on your website and the price of Dropbox Business Advanced service. Either deliver or provide rebates and refunds, starting with me, and by all mean continuing to include all affected customers. In other words, put up or shut up and pay back!
I look forward to hearing from you at your very earliest convenience.
Duncan Macintyre"
they will not answer you, or else apologize to you but nothing more because for the moment "the problem" is being analyzed in order to agree on a livable solution first for THEM and then for the customers. ...
I was told today, that I can only have 1TB per month. The last communication with Dropbox was 10TB per week. Now it's 1TB per month!
They don't seem to wish to talk about this or talk to us about the problem.
They are now not telling me this is a problem but how it is now. but have had no email about this change with things nothing!
What is going on? Why such the change? when I signed up I told them the space i needed and what i use it for. I use a lot of video and sending and getting it from places.
I tried both, I got an "invalid client" error message
. customer id = email?Is this really the right thread for this box conversation? Take it to PMs or outside of this thread.
you can go your way if the discussion bothers you, it's a simple matter of using rclone.
Not really, it's a simple matter of you being off topic. Create another thread if that's useful, however none of this has anything to do with the problems that companies/business advanced users are experiencing with Dropbox.
Wanna share tips on Rclone? Use discord of something along the lines, but this is not the right place for it.
Is that any clearer?
M3th0s Actually it is helpful for those who are looking at other options if Dropbox continues to drop the ball. If someone comes up with a viable solution, you'd rather have on an entirely different website?
M3th0s ,
rclone can be used with dropbox so I don't see the problem. so far it has not bothered anyone, there is no insult or problem between the members of this discussion. so if my message bothers you you don't have to answer it, I just asked for help because there are experts on the subject.
OfficeInCT that's not what I asked. This thread is for the issue to get resolved. Getting into the nitty gritty of Rclone documentation and how-tos doesn't really belong here and only fattens the thread.
Suggestion would be, create another thread, name it "dropbox alternatives after the 1TB hoohaa" or whatever and take it there. That way people can follow this more closely.
M3th0s I can see what you're saying. In my experience I know I get annoyed when I'm on a forum thread and someone says the answer is in another thread but doesn't link to it; or they link to it but it's in the middle of page 20 out of 50 pages of the thread. Simpler, to me, when it's all chronological. That being said, I can see where you're coming from.
- We haven't heard for weeks: Why? Problems? For what Time ? Month? Years? For Ever ? Sorry, we just want some more information.Nothing has happened for weeks.
- For information about box.com and rclone i suggest that you check their official forum: https://forum.rclone.org/
They always helped me with any rclone problem or question. It's a great community there. - Thank you for your answer, I'll look
Hi Nitr0,
It makes sense that they work out a solution they can work with before building out from that to a solution customers can live with. But this falling silent which I see from other posts is a pattern, is totally unacceptable. Even an apology and a request for patience while they work on an issue would be better. Simply lapsing into silence is unprofessional.
Duncan
- I totally agree with you, unfortunately it is a very common practice in large societies, silence makes it possible not to trigger other animosity. And especially to manage their communication so as not to disclose a false answer before having a real reliable answer
- I don't spit on DB, the service offered is a success, but it's going to be time for them to talk if they don't want to lose the trust of their customers
Yes, Nitr0, they're losing trust (=money) every minute they allow this thing to fester unaddressed.
I learned today that phone support is no longer empowered to allocate additional storage (they did it for me in the past).
Since neither chat or phone agents can actually do anything for customers, Dropbox Business Advanced support is currently limited to email, and there's no guarantee that email will be answered in a timely manner. This lack of support is also not what we're paying for.- yes, it will have to work out very quickly...
- By chat, the person I had seemed very reassuring to me, I hope it will be good for us
I tried reaching out to several of the tech media sites to get some press on this issue, but have not heard back.
- Personally, I wait until October 1st if I see that there is no improvement, I will go to the competition...
- Indeed, there is no media that talks about this problem, it's really strange, are we so few with an advanced subscription?
